NGN: Benefits

Getting your money's worth

After 5 years of collaboration, CO-OP Financial Services acquired CUNA Mutual’s LoanLink Center, which provides account and loan services via telephone and Internet to members of nearly 350 credit unions.

Under the new name, CO-OP Member Center provides flexible, 24/7 solutions offering access and convenience for your members, and loyalty and revenue growth for you.

Member Services:

  • Act like the big guys: flexibility of being available 24/7, and having greater capacity to handle overflow calls.
  • Grow your market share by extending off-hour operations.
  • Gain efficiencies in resource management. In-house call center operations frequently fall prey to resource mismanagement, with staff shortages on days with high call volumes or over-staffing on low volume days. Outsourcing with CO-OP Member Center avoids the additional costs associated with inefficiency, allowing you to expand operations without stretching resources.

LoanLink Services:

  • Higher lending volumes and more cross-sales of additional products and services deliver additional revenue without extra man-power or time.
  • Service better and faster. Indirect lending support and full integration with data systems and LOS improve efficiency and reduce opportunities for errors.
  • More efficient application processing, real-time decisions, and member transactions.
CO-OP Shared Branching

Increase your reach by turning your branch into thousands with the Next Generation Network.

  • Partner your credit union with the most widely used, most fraud resistant and most dependable switch technology available of any shared branching platform
  • Boost your interchange income with increased transaction traffic from guest members
  • Strengthen member retention through convenience and unparalleled accessibility
CO-OP Fast Branch

The kiosk that transforms self-service to full-service with shared branch functionality through the Next Generation Network.

  • Attract younger members, decrease fraud, eliminate check sweeps and lower operating costs
  • Expands your reach by servicing your members, guest members and anyone with an ATM card
CO-OP My Deposit

Home banking with maximum convenience…another aspect of the Next Generation Network.

  • Remote capture allows for real-time deposits that can post to your members accounts immediately. Check-imaging technology, allows members to make real-time deposits from their home or office.
  • Web-based process allows your credit union to capture, proof and send check images to your item processor electronically
CO-OP Mobile

Reach a new and generation of members ’on-the-go’ with the Next Generation Network technology.

  • Keeps your credit union competitive with a mobile banking solution that attracts tech-savvy, higher income and younger consumers
  • Uses industry best practices for security with HTTPS, 128-bit SSL encryption, PIN access and application time-out
  • Launches CO-OP Mobile quickly, with minimal or no credit union capital investment

Alternative content

Alternative content

Alternative content

Alternative content